Privacy Policy

Last Updated: October 8, 2025

Big Bertha’s Metals (“Big Bertha’s Metals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit bigberthametals.com (the “Site”).

1. Who We Are

Business Name: Big Bertha’s Metals
Address: 4963 W Jefferson Davis Hwy, Elkton, KY 42220
Phone: (270) 429-7001
Email: sales@bigberthametals.com

We operate in the United States, primarily in Tennessee and Kentucky, and may serve customers in other states.

2. Information We Collect

2.a. Information You Provide

When you contact us through our Site’s contact form, we collect:

• Name
• Email address
• Message contents

We use this information solely to return your message and handle your inquiry.

2.b. Information Collected Automatically

When you visit the Site, certain information may be collected automatically through analytics and pixels (e.g., Google Analytics and Meta Pixel), including:

• IP address
• Browser type and version
• Device and operating system
• Referring/exit pages and URLs
• Pages viewed and time spent
• Approximate location (city/region)

We use this data in aggregate or pseudonymous form to understand Site usage and improve performance. We do not create user accounts, and we do not knowingly collect data from children.

Learn more: How Google uses information from sites or apps that use our services · Meta Privacy Policy

3. How We Use Your Information

• To respond to and manage your inquiries
• To analyze, maintain, and improve the Site’s performance and content
• To measure marketing effectiveness and set up retargeting audiences on platforms such as Google and Meta
• To protect the security and integrity of our Site and systems

We do not sell personal information to other companies.

4. Sharing of Information

We may share information in the following situations:

• Service Providers: With trusted vendors that help operate the Site, provide analytics, or support marketing (e.g., Google Analytics, Meta).
• Marketing: We may use aggregated or pseudonymous data to build audiences for our own ads and retargeting. We do not sell your personal information to unrelated marketers.
• Legal/Protection: When required by law, subpoena, or government request, or to protect our rights, users, or the public.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to keep the Site functioning, analyze traffic, and measure advertising performance. You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

Note for international visitors: Our Site is U.S.-focused and does not currently display a cookie banner. Visitors in jurisdictions requiring consent (e.g., EU) can manage cookies in their browser.

6. Data Retention

• Contact Form Submissions: Retained indefinitely for internal reference and customer service purposes.
• Analytics/Pixel Data: Stored by Google and Meta according to their respective retention policies in aggregate or pseudonymous form.

We do not process online orders or maintain user accounts on the Site.

7. Data Security

We implement reasonable safeguards, including HTTPS (SSL/TLS) and WordPress security plugins/firewalls, and maintain software updates. No online service is 100% secure, and transmission of information over the internet involves some risk.

8. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain processing such as direct marketing or targeted advertising. To make a request, contact us at sales@bigberthametals.com. We will respond within a reasonable timeframe.

9. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it promptly.

10. Links to Other Websites

The Site may link to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted means you accept the updated Policy.

12. Contact Us

This Privacy Policy is intended to provide transparency about our practices and does not constitute legal advice. For specific compliance requirements (e.g., state laws like California’s CCPA/CPRA or international laws like GDPR), consult qualified counsel.